Their Customer Service and desire to make the customer happy
Randy was very communicative, and I had a great experience!
Very pleased with Service department. Switched to Airport Marina Honda because of dissatisfaction with Culver City Honda.
Sunil Gangwani this sales person was with me from start till the end of the process . He went above and beyond to give me excellent customer service and this is my second purchase from this dealership. I was very Happy and satisfied with the end results .
Sunil and the team were very honest and upfront. If you come down to Airport Honda. Make sure you ask for Sunil. I received a deal on Civic Hatchback.
Lyle and Adam were accommodating, friendly, and helpful right from the start. They definitely made it a good experience. The service department at Airport Marina Honda is great!!
I hardly write reviews but I've been coming to airport marina honda for quiet some time now and I keep coming back because of their customer service and willing to work with me the! It started with my first lease about 10 years ago , I once tried another honda in dtla and hated it, the sales man afterwards tried hitting on me and the financial man totally lied gave me a card with his name honoring the 1st maintenance fee but when I got there he no longer worked there and dtla honda didn't honor it! However at Airport ...
No shady sales taxes, hidden costs, or attempts to upsell. The car costs what it costs, and they do their best to get you any applicable discounts (student, military, Honda loyalty, etc.). The staff is kind and professional.
Sunil Gangwani is perfect salesman at Airport Marina Honda . He gave us very good customer service. We have satisfactory buying experience. special thanks to Bijan.
Overall, a very positive experience. My car was ready in the time stated by the service advisor. Your staff is friendly, professional and personable.
Great service and quick turnaround time on any maintenance I've gotten done on the car!
Very friendly and efficient.
Quick and professional.
Rickia Smith an outstanding worker. Fully compromised with the client necessities. Next time I’ll ask for her. Thanks a lot
Rachael was awesome.
I took my CRV 2019 for service. I was worried because I had 2 surgery’s back to back but the service manager Danielle made sure my experience was safe and fast. She is always taking care of everyone service need. I used to go to a different Honda for service and I never once saw the manager around but Danielle is always around. I also had an excellent experience when I bought my car. I recommend this dealership to any one for all needs.
thank you, very good experience.
Everything worked, went as planned, and top level associate help. Thanks!
Quality Service, Speedy Service, and Great Prices for their Customers. Thank you. Tammy D. Blair
Valoo was great! I would definitely return here for future car purchases.
Love all the folks at Airport Marina Honda. The service team is top notch. Well run shop. Everyone is professional, friendly and provide thorough yet fast service. Even though it's farther drive than the one closer to my home or work, I prefer taking my car where I know it will be handled appropriately and I won't be talked into services I don't need.
Recall maintenance took less than one hour!
Ferdinand Sefa and Terry Williamston did a super job helping me acquire my first new car in almost 20 years. They were both extremely polite, accommodating and worked hard to make sure i was comfortable with the deal as well as the car. The most impressive thing was their follow up the next day and the next week to make sure I was loving my new car and i am! I will go back there and recommend this dealership to my Friends and family.
I do want to say thank you to Maria and Lyle. I very much appreciate their consideration and support in attending to my problem. It was the best experience I had with a dealership ever.
We’ve been bringing our Honda cars there for service for years. Reliable service.
Great experience at Airport Marina Honda. Leased a 2020 Civic EX with Lucy’s help - the best compact car I’ve driven. Quick off the line, fun to drive and plenty of space. Would definitely lease from them again. Always felt safe and got to test drive a few models before making the decision.
I would recommend all the services from car sales to car repair maintenance. The personnel was professional and informant. As a American African woman I was not taken advantage of when it came ro serving my car. I was told oh you don't need this at this time; allowing ne additional money to shop😀. Thank you to all those Airport Marina Honda.
Lyle in Service is the best! Always honest & fair!
thanks Sandra for all her help and Corporation with us make a real Pleasant to buy a car there we got a 2020 Honda Civic LX and we can be more happier definitely she helped us to make the right choice thank you again
Prompt and courteous service. However, my car had an A01 code in the diagnostic (change oil & rotate tires), and all I see on the Invoice is Multi-point inspection and Oil & filter change (no description on the type or weight) with no mention of tire rotation.
I have had excellent experiences in the service department with the help of Lyle Ota. I took my car to your facility yesterday for some regular maintenance and, again, the service by Lyle was excellent including my car being ready when I was told it would be. Lyle also forewarned me that your lounge was closed and advised me to arrange for someone to get me. This was especially helpful as it was quite cold yesterday.
Had a great experience Paula was very helpful!
(Translated by Google) I really like the service they are always very friendly I highly recommend it (Original) Me gusta mucho el servicio siempre son muy amables Lo recomiendo mucho
The best team is here at Airport Marina Honda. I came here to have a maintenance check up on my 2018 Honda Accord and ended up buying my car! My 3 year lease ended and I wasn't sure what to do. While waiting for my car, I spoke with Mike Acosta who gave me all the options. Mike has helped me with my leases since 2009. I test drove the new Honda 2021 Accord, with Mike wearing a mask, face shield, sitting in the back seat with the windows open. I felt very Covid safe! Danielle Juarez ,the service director followed up with ...
Great place! Plenty of vehicle selection. Great service and knowledge. Was able to get a deal done quickly. Ask for Dan Cress!
Best experience I've ever had at a car dealership. Mike Acosta was fantastic; best salesperson I've ever had the pleasure dealing with. Mike and dealership follow all COVID-19 safety protocols (entire process for leasing new Civic occurred outside). In and out in an hour and a half. Will definitely lease or buy from Airport Marina Honda again!
I dropped off my vehicle using the overnight drop off at this dealership. I called later in the day to ask the progress of the oil change. No one had checked the drop off box that day so my car had not been serviced. I expressed my disappointment to this incident. A manager was able to reach out to me and help me resolve the issue. It was great to see that the dearship strived to resolve the error and directly work with me to ensure that I am a happy customer.
Marina Honda staff will go the extra mile to get you to drive home in a new car. They are Professional yet cordial from the time you walk in until the time you walk out.
A excellent job was done on my car and the right steps were taken!!
Great customer service, handled the lease transaction in a timely manner. This is our second lease from this location and I'm sure it won't be the last.
My service writer Monica was excellent
Happy birthday 🎉 To my husband! I got him a new Honda Ridgeline Truck ♥️🎉 He was so excited about his new Toy 🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎈🎂🎂🎂🎂🎂🎂🎂🎂🎂🎂🎂🎂
Great place. Got me in and out.
Feel like I totally got ripped off. Charged me "Surge" labor charge and when I asked why was the labor charge so much they couldn't even tell me what it was other than more than the normal $175 hour. I googled what I should have paid for a starter replacement for my Honda and they charged me hundreds more than it should have been. It would have cost $175 to get my car back. I told them it was the starter. I paid almost $900 for something that should have been closer to $600. Update: Still had a problem and they ...
Excellent source of information about the services provided. Very knowledgable staff.
I've been with Airport Marina Honda for about 10yrs.and it feels like home for me and my lease. Once a few years ago I tried another Honda center (DD) and that was a mistake. The service department here is nice courteous and never pushy.
My sales rep Lucy was very friendly and accomodating throughout the whole transaction. I also worked with her manager Mark, he was actually really good and very easy to work with. We were able to communicate eachother's thoughts and we really understood our needs in order to complete the transaction. I am very pleased with my purchasing experience at Airport Marina Honda!
Service writer on my civic did a great job on making sure I got the best service work done, and in a timey fashion.
Very happy with my experience at Airport Marina. Professional and non-pushy.
Good customer service, The sales representative seem to really care about your needs.
Good service and efficient
Furshad was amazing. Extremely thoughtful and helpful! Rare and appreciated
Good experience. Easy to make an appointment, got in early and worked through the details with the service agent. I was in and out in just over an hour, which was reasonable for the work I needed. I would go back to have additional work done if that comes up in the future.
My experience was fast, friendly, and I would do it again in a heartbeat. Everyone was friendly and helpful. They were very patient in explaining what was covered and made sure to ask about any additional items required.
This Honda is the best I purchase my first car here it was the best experience I could ask for. Fidel was very friendly and was straight forward with everything. He even washed my car himself because there wasn’t anyone there to wash it. That’s what I call excellent and going above service. Once again thank you Fidel for the amazing service.
always the best and everyone From Danielle to LYLE are tope notch and know there stuff and how to treat everyone its priceless Thaks
Robert was tremendous
Lyle Ota provides excellent customer service. He is available 24/7 via email and cell phone. As a female, I am treated with respect and not as if I know nothing automotive. Lyle is punctual, efficient with his time, dressed and groomed neat and clean, listens patiently to problems, diagnoses and explains problems in understandable terms. He had photos to help explain problems. I have recommended Lyle Ota to several family and friends.
Outstanding service department. Especially like the young man who managed my service, Gill - I believe he is new, just been working a month or so there. Good job.
Professional, fast and thorough
I came in without an appointment. My service writer, Lyle Ota, was efficient, friendly, competent and knowledgeable. My service took a little over two hours anda I was on my way. Good job!
Just went in for service, I have never been here before. Paula was so perfect! She not only gave me the run down but she went above and beyond by showing me what part I needed to get replaced with a video. Super helpful as a lot of the time it sounds like jibberish! I will definitely be coming back in for my other services. Paula was informative, sweet, and personable! Usually it all just feels like a transaction, but Paula made me feel like I was an old friend! Thanks Paula!!!
Paula was very helpful, and kept good communication with me on what services my car needed. She explained why the services were needed with realistic context. They got my car back to me as quickly as possible as well.
well I'm upset every time I go for service I brought a service package its suppose to be put on your file n it was I carry copy in car its 4 th time n it pisses me off it make me wonder is company sounds or has some errors in customer service .other then that I would buy another Honda the value is great on my 2018 hr v I'm thankful I choose this place my self
Esteban has helped me out with servicing my car a couple of times now and he is always super clear with what's in good shape, what needs to be fixed, and what to keep an eye on in the future. Overall good experiences at Airport Marina Honda.
Robert the customer service associate is great .
Somebody CREAMED my var when it was parked 2000 Volvo s40 Pretty amazing never had a new car. Now I drive and never have to worry that check engine light is. Ali explained everything I needed and they sent me a video and the book was in the glove. I was scared of leasing now wish I hadn't waited.
The service department. Did the work I needed and no more; did not pressure me.
(Translated by Google) 👍👍👍👍 mui bun service Joel mui good job (Original) 👍👍👍👍 mui bun servicio Joel mui buen trabajo
My son is the finance manager and is AMAZING!! Go visit him ☺️
Good, honest, and friendly service.
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